A $300M industrial manufacturer
Rebuilding margin at a mid-market industrial manufacturer
Expanded EBITDA margin by 320 basis points in 18 months.
320 bpsEBITDA margin expansion
$22MAnnualized cost out
18 moTo full run-rate
Operations & Performance · Industrials & Manufacturing
Turning around on-time delivery at a national distributor
A $500M distribution business
Lifted on-time delivery from 82% to 96% in six months.
96%
On-time delivery
+14 pts
Service-level gain
6 mo
To target
01 The challenge
A national distributor was losing customers to chronic late deliveries. Service levels sat at 82% and every attempted fix created a new bottleneck somewhere else in the network.
02 Our approach
- 01Mapped the end-to-end value stream and used the data to find the true constraints.
- 02Redesigned the network flow, demand planning, and warehouse processes around the bottlenecks.
- 03Stood up an S&OP cadence to keep supply and demand aligned.
- 04Embedded with operations to implement and tracked service-level recovery weekly.
03 The outcome
On-time delivery climbed from 82% to 96% within six months and held — with trapped working capital released along the way and an S&OP rhythm the team now runs on its own.
“For the first time our operations and commercial teams were working from the same plan. Service recovered and it stuck.”
— Chief Operating OfficerMore impact
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